Question 1

Am I eligible for a bulk billed telehealth appointment?

Accepted Answer

Generally yes if you have been seen face-to-face at this practice within the last twelve months. Specific exemptions exist, including for children under 16 and people experiencing homelessness. Reception will check when you book.

Question 2

Can I have a telehealth appointment as a new patient?

Accepted Answer

Your first appointment needs to be in person so the practice has your history and the Medicare relationship requirement is met. After that, telehealth is available for suitable problems.

Question 3

Can I get a script from a telehealth consult?

Accepted Answer

Yes, for suitable medications. An eScript token is sent to you by SMS or email, or forwarded to your pharmacy. Some medicines require an in-person review.

Question 4

Can I get a medical certificate by phone?

Accepted Answer

Where the consultation is clinically appropriate, yes, and it can be emailed to you. Conditions that need examination require an in-person appointment.

Question 5

What if the doctor decides I need to be seen?

Accepted Answer

You will be offered an in-person appointment, usually the same or next day, or directed to urgent care if that is what is needed. That is the system working as intended.

Question 6

Will the doctor call from a private number?

Accepted Answer

Often, yes. Answer unknown numbers around your appointment time. If you miss the call, keep your line free rather than calling back on it.

Question 7

Is telehealth as good as coming in?

Accepted Answer

For the right problems it is equivalent and far more convenient. For anything needing examination it is not, and your GP will say so rather than guess.

Telehealth appointments.