Question 1

Do I need to be in crisis to book?

Accepted Answer

No. Most people who come in are managing but struggling. Earlier is easier to treat, and "I don't feel like myself" is a complete reason to book.

Question 2

What is a Mental Health Treatment Plan?

Accepted Answer

A written plan from your GP that gives access to Medicare-subsidised sessions with a psychologist or other mental health professional — generally up to ten individual sessions a year, with a review after the first block. The plan is bulk billed.

Question 3

Will psychology be free?

Accepted Answer

Medicare pays a rebate per session and psychologists set their own fees, so there is often a gap. Ask the provider before you book — some bulk bill under a treatment plan.

Question 4

Will I be put on medication?

Accepted Answer

Only if you and your GP decide together that it is appropriate. Many people are treated with therapy alone. Nothing is prescribed without a conversation about what it does, how long it takes and what the side effects are.

Question 5

Is what I say confidential?

Accepted Answer

Yes, with the same protections as any health information, and it is not shared with family, employers or insurers without your consent. The narrow exceptions concern serious and immediate risk, and your GP will be upfront with you.

Question 6

Can my employer find out?

Accepted Answer

Not from us. A medical certificate can state that you are unfit for work without naming a diagnosis — just ask.

Question 7

Can my teenager see a GP alone?

Accepted Answer

Yes. From around 14, part of the appointment is usually offered without a parent present, and confidentiality applies to young people who understand the issues involved.

Question 8

What if I need help right now?

Accepted Answer

Lifeline 13 11 14, Suicide Call Back Service 1300 659 467, Beyond Blue 1300 22 4636, 13YARN 13 92 76, Kids Helpline 1800 55 1800, 1800RESPECT 1800 737 732. In an emergency, or if someone is in immediate danger, call 000.

Mental health care.